Financial Services
From 44 to 93 — full WCAG 2.2 AA compliance in 6 weeks
National Debt Relief is one of the largest debt settlement companies in the US, serving over 500,000 customers with a suite of financial tools and a customer-facing portal.
Accessibility score
WCAG violations
Critical issues
Time to compliance
The challenge
National Debt Relief's customer portal — used by hundreds of thousands of people navigating financial hardship — had 127 WCAG violations across 340 pages. With a growing number of ADA demand letters targeting financial services companies, their legal team flagged the site as high-risk. Screen reader users couldn't complete core flows: checking account status, uploading documents, or contacting their advisor.
The solution
The team integrated Naive AI into their development workflow in a single afternoon. A full site crawl surfaced all 127 violations ranked by severity. Auto-remediation handled 71 issues instantly — missing alt text, unlabelled form fields, and insufficient color contrast. The remaining issues were assigned to developers with code-level fix suggestions and WCAG citations. CI/CD integration was set up so no new pull request could introduce a critical violation.
The results
Within 6 weeks, National Debt Relief reached a 93 accessibility score — up from 44 — and eliminated all 31 critical violations. Ongoing monitoring catches new issues within hours of deployment. The legal team now has a VPAT and audit trail ready for any regulatory inquiry. Their screen-reader-accessible checkout flow has seen a measurable improvement in task completion rates among users with disabilities.
“We had no idea how broken our portal was for customers using screen readers. Naive AI showed us the full picture and helped us fix it faster than we thought possible.”